Control the hardware specification
Ask for the display sizes and resolution, computer processor, graphics hardware, memory, storage, audio, controls and any mechanical feedback components. Record manufacturer and model information for service-critical parts when available.
- Playfield and backbox displays
- Computer and graphics hardware
- Buttons, plunger and nudge input
- Audio and feedback devices
- Cooling and service access
Verify software and commercial-use rights
Require a written list of the operating system, front end, tables or games and licenses supplied. Free or community-created software does not automatically include permission for resale or commercial venue operation.
Test latency, controls and recovery
A current video should show startup, menu navigation, game launch, flipper response, plunger, sound, shutdown and recovery. Ask what the operator does after a software fault or storage failure and whether a legitimate recovery image is provided.
Plan screen protection and shipping
Displays, glass and cabinet corners require controlled packing. Confirm whether legs, backbox or accessories ship separately, then request packed dimensions, gross weight, assembly guidance and inspection photos before dispatch.
Buyer questions
Frequently asked questions
How many games are included with a virtual pinball machine?
The number is less important than the exact software list and usage rights. Require the quotation to identify what is legitimately included and supported.
Can the computer be upgraded later?
Upgrade options depend on cabinet access, power, cooling, display requirements and software compatibility. Request the current hardware specification and service layout before ordering.
What warranty details matter most?
Confirm separate coverage for displays, computer components, controls, power supplies and cabinet hardware, plus software support, remote diagnosis and replacement procedures.