Confirm the commercial specification first
Ask for the exact model name, machine size, voltage, payment method, customization scope, warranty terms and spare-parts recommendation. Avoid comparing prices until each supplier is quoting the same configuration.
- Model and cabinet size
- MOQ and lead time
- Payment setup
- Packing size and gross weight
Prepare shipping information early
Freight cost depends on quantity, packed volume, gross weight and delivery point. Provide destination country, city, postal code and whether you need port, warehouse or door delivery.
- Destination and delivery term
- LCL or container quantity
- Receiving route and doorway limits
Ask for pre-shipment evidence
Before final payment, request current operation video, control panel video, packing photos and a test checklist for the exact machines in your order.
Plan customs and local compliance
Import duties, safety rules and electrical requirements vary by country. Confirm local requirements with your broker and ask the factory for documents that match the quoted product.
Buyer questions
Frequently asked questions
What should I ask before importing claw machines?
Ask for machine dimensions, packed dimensions, gross weight, voltage, plug, payment system, MOQ, lead time, warranty, spare parts and current operation video.
Can I import one sample first?
Often the sample route depends on model availability and configuration. Share destination and payment requirements so the factory can confirm.
Who handles customs clearance?
That depends on the trade term and buyer arrangement. Use a local broker for destination-country duties, taxes and import rules.